Refund and Returns Policy for AShoeHub.com
At AShoeHub.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns policy to help resolve the issue.
1. Eligibility for Return You can return a product within 30 days from the date of purchase, provided the following conditions are met:
- The product must be unused, in its original condition, and with all original tags, packaging, and accessories.
- The product should not be damaged or worn (except for the initial fitting).
- Products that are marked as final sale or have been customized are not eligible for returns.
2. Return Process To initiate a return:
- Contact our customer service team at ashoehub@gmail.com | support@ashoehub.com or call us at +919999509036 to request a return authorization.
- Provide your order details (order number, product name, and reason for return).
- Once your return request is approved, we will provide you with instructions on how to send the product back to us.
3. Refund Process Once we receive the returned product and verify its condition, we will process your refund:
- Refunds will be issued to the original payment method used during the purchase.
- The refund process may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
- If you paid through cash on delivery (COD), a bank transfer or other appropriate methods will be used for your refund.
4. Shipping Charges
- Return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part (such as damaged or incorrect items).
- We recommend using a trackable shipping service for returns, as we are not responsible for any lost or misplaced items during the return process.
5. Exchanges At AShoeHub.com, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the item you wish to exchange and place a new order for the desired product.
6. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a return and provide you with a full refund or replacement at no extra cost.
7. Warranty All products purchased from AShoeHub.com come with a 3-month sole warranty, ensuring quality and durability. If there are any manufacturing defects within this period, please contact us, and we will assist with the return or replacement.
8. Contact Us If you have any questions or need assistance with a return or refund, please reach out to us: Email: ashoehub@gmail.com | support@ashoehub.com
Phone: +919999509036
Address: Shop No. 30, Street No. 1, Ghaffar Market, Block 24N, Beadon Pura, Karol Bagh, New Delhi, Delhi, 110005
Thank you for choosing AShoeHub.com! We are here to ensure you have a positive shopping experience.
